Why you didn’t get that UX job interview.

Why you didn’t get that UX job interview.

Let’s say I’m a recruiter — or a UX hiring manager — looking at your UX portfolio. If the story it’s telling looks and sounds like one I’ve already heard a thousand times before, I’m moving on. No matter how great the work lurking under your cover may be, my...
3 reasons most UI Design is pretty — but ineffective.

3 reasons most UI Design is pretty — but ineffective.

Even the best-looking UI design can still be nothing but an obstacle, an unusable collection of nice-looking elements. Everything a user sees onscreen does one of two things. Each element either: Illuminates the path to their desired outcome and helps them get there...
Introducing the MAKING UX WORK Podcast!

Introducing the MAKING UX WORK Podcast!

Hey friends! I wanted to let you know that I’ve just launched the inaugural episode of my new podcast, MAKING UX WORK — and you can listen to it right here. It’s a little different than most of what’s out there, because my guests aren’t the “rock stars” of UX,...
Want stakeholder buy-in? See UX their way.

Want stakeholder buy-in? See UX their way.

A few years back, I read a book (whose title I can’t recall) that delivered this absolutely GOLD nugget of wisdom regarding the struggle to get stakeholder buy-in for UX and Design: Most people in management or executive positions can’t truly see what’s broken,...