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9 Ways to Improve eCommerce Customer Experience
Survey every article you can find about poor, underwhelming or non-existent customer service and the overwhelming majority will be about ecommerce customer experience. Despite all our advances and seeming maturity in User Experience design and Customer Experience...Your pitch is pointless if your UX screams “wallet grab”
I have a free LinkedIn account, like a lot of people. I had an experience this morning that essentially says to me that LinkedIn thinks I’m dumb. Aside from the fact that I find that insulting, it points to a larger problem that I see repeatedly with online...The REAL reason Apple owes $32.5 million
At this point, I’m sure most of you are aware of Apple’s recent settlement with the Federal Trade Commission (FTC), where they’ve agreed to pay $32.5 million in refunds for kids’ app purchases without parental consent. The FTC’s...3 Reasons Big Brands Keep Failing
In an age of total information overload, the brand promise is more critical than it ever was. And I really mean that — as in ever. At no point in history has the brand been such a crucial component of business success. In a world where intelligent agents provide...Xbox UX FAIL: One Dad’s Story
My friend, colleague and all-around sharp guy Kendall Miller related the following story about an extremely frustrating user experience with Xbox. I asked him to share the details, and he graciously obliged. To me, the scenario Kendall describes is symptomatic of an...
