The Fast (and Easy) Way to Uncover User Needs

The Fast (and Easy) Way to Uncover User Needs

UX improvement for big sites and systems begs equally big questions. And in B2B or Enterprise environments, the level of complexity inherent in the tool and its use makes it hard to know where to start. What’s more, when it comes to figuring out user needs,...
The Right (and Wrong) Way to Wireframe

The Right (and Wrong) Way to Wireframe

I need to start with what I’m sure will appear to be a painfully obvious question: What is a wireframe? I ask it because on a weekly basis I see things that are called wireframes, but, in fact, are not wireframes. And as such, they’re not really helping their creators...