Why we should design for USE, not users

Let’s start with the obvious: like any software system, a web-based application is designed and intended to be used. What isn’t so obvious, however, is that the tried-and-true mantra of application design – that users are the center of the equation – may...

What’s STILL wrong with your website

After more than 12 years of evaluating website user experience, Forrester Research recently reached a major milestone — the completion of 1,500 Website User Experience Reviews. These reviews span consumer-and business-facing sites, intranets, and employee portals...

Is your software installer this stupid?

At a time where we can access virtually anything, anywhere, anytime from devices that fit in our pockets, you would think that an Installer application would be smart enough to recognize your built-in hard drive automatically. So it is here that I quote Steve Martin,...

5 attributes every product MUST have

When any product is created — a website, an app, an Enterprise system —the question most people ask is pretty simple: “How do people use this thing?” I’m of the mind that a different question should be asked: “How do people use this site in the context of...